1. Application & Leasing

Q: How do I apply for an apartment?
A: You can apply directly through our “Apply Now” page. Simply complete the online application, and (E-Mail) any additionally required documents such as proof of income and photo identification to info@apexfirst.net

Q: Is there an application fee?
A: Yes, there is a non-refundable application fee that covers background and credit checks. The exact amount may fluctuate depending on the type of leasing you’re applying for. (Inquire Within)

Q: What qualifications do I need to rent with APEX?
A: We review credit history, income, rental references, and background checks. Generally, your monthly income should be at least 2.5–3 times the monthly rent.

Q: How long does the application process take?
A: Applications are typically processed within 24–48 hours, depending on the completeness of your documents and reference responses.

Q: Can I hold or reserve an apartment?
A: Yes. Once your application is approved, a holding deposit may be required to reserve your apartment until your move-in date.

2. Rent & Payments

Q: How can I pay my rent?
A: Rent can be paid directly to our company in the form of (ACH Debit, Cash, Money Order, Cashiers Check or Business Check) We Do Not Take The Following F.O.P. : Credit Cards or Electronic Transfers (Examples : Zelle, Cash-App, PayPal or Venmo)

Q: When is rent due?
A: Rent is due on the first day of each month. A late fee will apply after the grace period specified in your lease agreement.

Q: Do you require renters’ insurance?
A: Yes, Apex requires all residents to maintain active renters’ insurance coverage for the duration of their lease.

3. Maintenance & Repairs

Q: How do I request maintenance or repairs?
A: Submit all maintenance requests through the “Contact Us” page on our website. If it is an urgent matter contact your agent or our office directly.

Q: What if I have an emergency maintenance issue?
A: For emergencies such as major leaks, electrical outages, or safety hazards, please call our 24-hour emergency maintenance line immediately. 863-594-6454

Q: Who is responsible for changing light bulbs or air filters?
A: Residents are responsible for basic maintenance items such as replacing light bulbs and air filters. Our team handles larger repairs and system maintenance.

4. Lease Terms & Renewals

Q: What is the typical lease length?
A: Most leases are 12 months, but shorter or longer terms may be available depending on the property.

Q: How do I renew my lease?
A: You’ll receive a renewal notice from APEX 60–90 days before your lease ends, you may also contact our leasing office.

Q: Can I break my lease early?
A: Lease break options vary by property. Please contact management to discuss possible fees or re-letting options.

5. Move-In / Move-Out

Q: What should I expect on move-in day?
A: Our team will schedule a move-in walkthrough, provide your keys, and review important community guidelines. Move-in checklists will be provided.

Q: How do I give notice to move out?
A: Written notice must be given at least 30 or 60 days in advance prior to the expiring lease date (as required by your lease agreement).

Q: When will I receive my security deposit refund?
A: Security deposits are processed within 15–30 business days after move-out, depending on property policy and any applicable deductions related to your tenancy.

6. Pets & Community Rules

Q: Are pets allowed?
A: Yes, most APEX communities are pet-friendly! Breed and weight restrictions may apply. Please ask to review the pet policy for your specific property with your agent.

Q: Is there a pet fee or deposit?
A: A one-time pet fee / monthly pet fee or refundable pet deposit may apply. These details are listed independently for each property.

Q: Are there community quiet hours or rules?
A: Yes, quiet hours and community guidelines are outlined in your lease agreement to ensure a pleasant living environment for all residents.

7. Tours & Visiting

Q: How do I schedule an apartment tour?
A: You can book a tour directly by calling our leasing office to arrange an appointment. (Photo ID Required)

Q: Do you offer virtual tours?
A: Yes! Virtual and self-guided tours are available for most properties for your convenience.